Your Questions Answered

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Immediate Crisis Support

• Call 911 (Emergency Services): If you or someone else is in immediate danger or at risk of harming themselves or others, call 911 for emergency assistance. Dispatchers can help guide you through the situation and connect you with appropriate medical or psychiatric care.
   
• Crisis Text Line (Ontario)
   
  • Text "HOME" to 741741 to reach a trained crisis responder. They can offer emotional support and help connect you to local mental health resources.
     
• Ontario Mental Health Crisis Line (CMHA)
   
  • 1-866-531-2600: This helpline provides confidential, 24/7 support for individuals in a mental health crisis, offering guidance on how to access local services.

• Emergency Rooms (ERs): If you're in crisis, you can visit your nearest hospital’s emergency department. Most hospitals in Ontario have psychiatric services available for individuals experiencing a mental health crisis. They will assess your situation and provide care or refer you to specialized treatment.

Mental Health Support for Youth and Children

• Kids Help Phone (Text or Call):
   
  • Text "CONNECT" to 686868 or Call 1-800-668-6868.
     
  • This 24/7 service offers free, confidential support to children and youth in Ontario and across Canada.
     
• Youth Crisis Line (Ontario): If you’re a youth in need of immediate mental health support, reach out to a crisis line like 1-800-668-6868 for direct help or text 686868 for support through the Kids Help Phone.

Therapy is covered by insurance plans that cover treatment by a Registered Psychotherapist. We provide you a receipt after your paid session to submit to your insurance company for reimbursement. you will have to check with your specific plan to determine your personal coverage. 

If you are not covered by your private insurance company, it is possible to claim Psychotherapist fees as an expense on your Revenue Canada tax return. Check with your accountant for more details.   

We offer therapy sessions Monday through Saturday. You can book directly on-line or contact us to schedule an appointment.

We are committed to protecting your privacy and the confidentiality of your personal health information. As regulated health professionals in Ontario, we follow the guidelines set out by the Personal Health Information Protection Act (PHIPA) to ensure your information is handled with care, respect, and in accordance with the law. 

All personal information shared in therapy is kept confidential. Information will only be disclosed with your written consent, except when legally required by law. 

Our standard individual psychotherapy sessions are 50 minutes in length. This timeframe is commonly used across the field and allows for a focused, meaningful conversation while maintaining a consistent therapeutic rhythm. 

Your appointment times is reserved just for you. In order to provide consistent care and respect everyone's time, we kindly ask for 48 hours notice if you need to cancel or reschedule an appointment. 

• Cancellations made with less than 24 hours notice will be subject to the full session fee
• No-shows (missed appointments without notice) will also be charged the full session fee
• Exceptions may be made in cases of emergency or sudden illness - please speak with your therapist if this applies

This policy helps ensure that therapists can offer available time slots to other clients in need and maintain a predictable, respectful schedule for everyone.

For your convenience, we offer secure credit card payments. We store your credit card information safely in our system for future sessions. We use a trusted, encrypted payment processor that complies with industry-standard security protocols, ensuring your financial information is protected at all times. 

How It Works:

• Convenience: Once your payment information is securely stored, you won’t need to enter it again for future sessions, saving you time and effort.
   
• Security: We use advanced encryption and compliance with PCI-DSS standards to protect your card data. Your sensitive information is never shared or accessible by unauthorized personnel.
   
• Automatic Billing: For recurring sessions, payments will be processed automatically based on the schedule you’ve selected.

Trusted Care Counselling understand that financial concerns can be a barrier to accessing the mental health support you need. To make mental health support more accessible, we offer therapy sessions with Master's level student therapists who are completing their practicum under the supervision of experienced and licensed Registered Psychotherapists with the College of Registered Psychotherapists of Ontario (CRPO).

How It Works:

• Expert Supervision: All therapy sessions with a Master’s level student are conducted under the close supervision of a licensed therapist, ensuring that you receive high-quality care while benefiting from a more affordable rate.
   
• Affordable Sessions: Working with a student therapist allows us to offer reduced fees, making therapy more accessible to individuals and families who may not otherwise be able to afford traditional therapy costs.
   
• Compassionate Care: Our student therapists are highly trained, compassionate, and committed to providing a supportive and empathetic therapeutic environment. They bring fresh perspectives and enthusiasm to their practice while adhering to ethical standards of care.
   

Our Commitment:

We are committed to providing accessible and equitable mental health care for everyone. The affordable therapy option ensures that cost is not a barrier to receiving the support you deserve. Whether you're facing financial hardship or simply looking for an affordable option, we're here to support you on your journey to healing.

The relationship between you and your therapist is one of the most important parts of the healing process. It's completely normal to wonder-or even worry-about whether you'll feel understood, supported, or comfortable with the person you're working with. 

If you don't feel a connection after a few sessions, that's okay. Therapy is deeply personal, and finding the right fit matters. We encourage open communication and welcome feedback. 

 Here’s What You Can Do:

• Reach Out: Feel free to discuss your concerns with your therapist. Open communication is key in therapy, and most therapists are willing to make adjustments in their approach to better support you.
   
• Switch Therapists: If after a few sessions you still feel the connection isn’t right, we can help you find another therapist from our team who may be a better fit. Your comfort and progress are our top priorities.
   
• Support: Our team is here to support you through the process of finding a better match. We’ll ensure you’re connected with someone who understands and aligns with your needs.
   

Remember, therapy is a personal journey, and it's important that you feel comfortable and supported every step of the way. We’re committed to helping you find the right therapeutic partnership for your growth and healing.